If you cancel the order before it is shipped, we will refund the entire amount. Please call us or email us at [email protected] to notify us about the cancellation.
GemnNJewelery.com offers you a 14-days Peace of Mind Guarantee on all products that you purchase from us. To qualify for this, the product must be in an absolutely unworn and brand new condition and must be returned with the original sealed box, instruction papers, warranty and other accessories if any. Make sure you have not used the product. Scratched and Used Products will not be taken back. Incase of Gemstones the product should be in the sealed condition. When we receive the item, we will inspect it to ensure everything is present and in it’s in original condition and then issue either a full refund or a different item in exchange, as per your request. Your money will be refunded in full within 14 days of the receipt of the product.
For all returns, please fill the Returns Form which was sent along with your order. In case you have misplaced the form, need not to worry, please download the form Gemnjewelery.com.
Please inform us within 72 hours if you receive the product damaged or broken . Unfortunately, if the information reaches us after 72 hours, we will not be able to process store credits/refunds.If you inform us post 72 hours about the product being broken or damaged, we will be more than happy to repair the product for you.(as per the product warranty). Please feel free to email/call or chat with us to inform and send the product back to us.
Store Credits once issued will not be converted into online/cheque refunds.
If the box in which the item has arrived has extensive visible damage, you are requested to contact our customer support as soon as possible at [email protected] or +91-9216113377.
We will ask you to return the product to us and arrange a courier back.